aulumu prides itself on its attention to detail and the quality of its products and materials.

We provide this manufacturer's warranty from the date of purchase for all aulumu products. If you believe you have received a defective product, or are experiencing any problems with your product, please contact our support team (service@aulumu.com).

Warranty Timeline

Our warranty guarantees that all items will be free from material and engineering defects and works as advertised.

A defect is defined as an imperfection or flaw produced during manufacturing, including surface defects and wireless charging functionality.

Exclusions: The warranty does not extend to damage from abuse or on purpose, normal wear and tear, alterations, or misuse, demagnetization of magnetic strip bank cards, cosmetic damage that does not affect functionality (such as scratches, stained magnets, or fading logos). Any damage to, loss of the cardholder’s contents, loss of use, loss of data, or similar are not covered.

The warranty is non-transferable and only covers the original end-user purchaser. aulumu will only authorize the warranty claim if the product was purchased from an official store.

Customers must provide a valid order number or matching email address to make a claim.

If your product malfunctions or fails to perform, you may be eligible for a free replacement (Terms & Conditions apply).

To make a claim, or if your shipment arrived damaged or defective, please contact us at service@aulumu.com for a quick solution with the following information in order to determine the problem and the most appropriate solution:

• Proof of purchase
• Photo/Video of the faulty product

Please clearly specify the issue with your purchased item. If the problem cannot be resolved, we will send you a replacement, or a full refund including all delivery charges.

Please provide a valid proof of purchase in your initial enquiry, such as your order number on our online store, or a receipt from an authorized retailer. Unfortunately, we cannot offer the warranty to products without proof of purchase.

Please note, to receive a free replacement, you may be asked to send the faulty product to aulumu at no cost to you.