If you are not completely satisfied with your purchase, you may return the item to us in its original condition within 7 days of receipt.
Only items purchased directly from aulumu’s online store will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Non-returnable items include items purchased through retailers and damaged products through customer mishandling.
Returns made without a receipt may be refused. aulumu reserves the right to deny any return.
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
Please note, we may request for your order to be returned to one of our global warehouses, including, but not limited to, warehouses in Shenzhen and the United States.
HOW DO I RETURN AN ITEM？
To start the return process, please send mail to our customer support team (service@aulumu.com). we will share the corresponding return address with you within 24 working hours.
Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
And for the refund to be processed in a timely manner, please be sure to send a return notification to aulumu with the following information:
- Name of the courier
- Tracking number
As of October 01, 2020, all of our products are covered by a two-year manufacturer's warranty from the date of purchase (some products are covered even longer) - If you have a faulty product, please consult our warranty page.
REFUNDSOnce your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. within a certain amount of days.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees, including return fees.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@aulumu.com.
CANCELLING OR AMENDING ORDERSBefore order shipped, please contact us (service@aulumu.com) to cancel or amend orders. But once an order is placed, it cannot be canceled or amended.
Any unwanted items after your order has been placed must be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer, unless the item is faulty.
EXCHANGESWe only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@aulumu.com and send your item to our specified warehouse.
NOTE：If you are shipping back an item over $50, we suggest to use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.