aulumu is committed to bringing our products to everyone in the world. Hence, for all orders of $25 and over (including sale and closeout items) qualify for free express shipping, except for the out-of-delivery-area (ODA). We work in conjunction with the most reliable international and domestic couriers to ensure that your package gets to you safe and on time.
Our service delivers to most countries in the world and is dedicated to meeting a variety of shipping needs. Not sure if we can ship to your country?, please feel free to contact us firstname.lastname@example.org.
All orders will be processed and ship
ped directly from our distribution center in Shenzhen. Please note, these orders may incur customs & duty fees, which the customer is required to pay in order to receive their order.
We dispatch within 24 working hours (pre-sale items excluded) unless in the case of a force majeure. Shipping time varies according to different countries and regions. Generally speaking, it would take 5 - 10 days. Regarding products, the aulumu M03 power bank would cost more shipping time due to the reason of battery shipping policy.
Need a shipping update on your order? Check it on 17track.
VAT & DUTIES
Some countries apply duties or VAT on shipments received from China. You are responsible for any such extra taxes or fees your government applies to get the package delivered. aulumu will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.F&Q:
Q: I ordered more than one item. Will they all be delivered at the same time?
A: We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
Q: Can I change the delivery address or cancel my order after it has been shipped out?
A: Unfortunately, we cannot change the shipment once the product is en route.If you want to change delivery address or cancel order before shipped, please contact us. Send mail to email@example.com, we will try our best.Q: What do I need to do when I received a different product than what I ordered?
A: Please contact customer support at firstname.lastname@example.org.