FREE WORLDWIDE SHIPPING
Aulumu is committed to delivering our products to customers worldwide. All orders, including sale and closeout items, qualify for free shipping, except for out-of-delivery-area (ODA) locations. We work with reliable international and domestic couriers to help ensure your package arrives safely and on time.
We currently ship to most countries and regions worldwide. If you are unsure whether we can ship to your location, please feel free to contact us at service@aulumu.com.
Orders are processed and dispatched within 24 working hours on business days (pre-sale items excluded), unless delayed by force majeure. Orders may be shipped from our Shenzhen distribution center or local warehouses, depending on destination and stock availability.
Shipping time varies by country and region. In general, delivery takes approximately 5-15 business days. Please note that battery products, such as the Aulumu M10 power bank, may require additional transit time due to battery shipping regulations.
Need a shipping update on your order? Track your order on 17TRACK.
| Shipping to | Shipping Time |
| USA | Local Warehouse Shipping 3-7 Business Days When Available |
| Expedited Shipping 1-4 Business Days | |
| Standard Shipping 7-12 Business Days | |
| Canada | Expedited Shipping 5-10 Business Days |
| Standard Shipping 10-25 Business Days | |
| UK & Ireland EU (Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Slovakia, Slovenia, Sweden) |
Expedited Shipping 4-7 Business Days |
| Standard Shipping 10-20 Business Days | |
| Bangladesh, Jordan, Laos, Malaysia, Nepal, Philippines, Singapore, South Korea, United Arab Emirates, Vietnam, Yemen | Expedited Shipping 7-15 Business Days |
| Australia, New Zealand | Expedited Shipping 7-15 Business Days |
| Hong Kong, Taiwan | SF Express |
| India | Expedited Shipping 15-20 Business Days |
VAT & DUTIES
Taxes and duties are included where applicable. In the rare event that you are asked to pay additional import duties, VAT, or customs fees upon delivery, please contact our customer support team at service@aulumu.com for assistance before making the payment.
FAQ
Q: I ordered more than one item. Will they all be delivered at the same time?
A: We do our best to ensure all items in your order arrive together. However, depending on the product type, warehouse location, or shipping method, some items may be shipped separately. Once each shipment is dispatched, you will receive a shipping confirmation email.
Q: Can I change the delivery address or cancel my order after it has been shipped out?
A: Unfortunately, once an order has been shipped, we are usually unable to change the delivery address or cancel it. If your order has not yet been shipped, please contact us as soon as possible at service@aulumu.com, and we will do our best to assist you.
Q: What should I do if I receive a different product from what I ordered?
A: Please contact our customer support team at service@aulumu.com, and we will help resolve the issue as quickly as possible.